Frequently Asked Questions
We offer a range of comfortable accommodation options, including Standard Rooms, Executive Rooms, Twin Rooms, Deluxe Rooms, and Family Suites, designed to meet the needs of both business and leisure travellers.
We are located at 4 Lois Lane, Fourwinds, Bulawayo, Zimbabwe, in a peaceful and convenient setting for both business and leisure travellers.
Occupancy varies depending on the room category. Guests can view the maximum occupancy and available sleeping arrangements when selecting a room on our website.
Yes. Our accommodation options are designed to provide guests with convenient and comfortable facilities, including en-suite bathrooms.
Yes. Guests can enjoy complimentary Wi-Fi during their stay.
Yes. Selected accommodation options are equipped with Smart TVs for guests' entertainment.
Yes. Guests can enjoy access to our swimming pool as part of the lodge's recreational facilities.
Yes. THE RETREAT LODGE & CONFERENCE CENTRE offers both gym and sauna facilities, allowing guests to maintain their wellness routine and relax during their stay.
Yes. Free parking is available for our guests.
Yes. We offer professional catering services for accommodation guests, conferences, meetings, private events, and other occasions.
You can make a reservation directly through our website by selecting your preferred dates, room category, and number of guests, then completing the booking process.
Yes. Guests can make direct reservations through our website or contact our reservations team for assistance.
Depending on the booking settings, guests may be able to complete a booking either by creating an account or using the available guest checkout option.
Yes. Our team can assist guests who require help with the online booking process.
Cancellation is subject to the lodge's applicable room booking cancellation and refund policy. Guests should review the relevant policy before cancelling a reservation.
Changes to booking dates are subject to availability and the lodge's booking terms and conditions. Guests are encouraged to contact the reservations team as soon as possible.
Yes. Guests can access their booking information and download their invoice through their online guest account where applicable.
Available payment methods are displayed during the booking process. These may include electronic payment options and other payment methods supported by the lodge.
Yes, where EcoCash is available as a payment option. Guests making an EcoCash payment may be required to provide proof of payment as part of the booking verification process.
Booking confirmation depends on the payment method and the lodge's booking approval process. Where proof of payment is required, the reservation may need to be verified before it is considered confirmed.
Refunds are subject to the lodge's applicable cancellation and refund policy. The percentage or amount refundable may depend on the timing and circumstances of the cancellation.
Early check-in and late check-out may be available depending on room availability and lodge policies. Guests are encouraged to contact the Reception team in advance.
Yes. We provide professional conference and meeting venues suitable for corporate meetings, workshops, training sessions, seminars, conferences, and other business gatherings.
Yes. Catering can be arranged for conferences and meetings, with options depending on the requirements of the event.
Yes. Guests and organisations can enquire about combining accommodation, conference facilities, and catering services for a complete event experience.
Yes. THE RETREAT LODGE & CONFERENCE CENTRE can accommodate a variety of private events and special occasions.
Yes. Our catering services can be arranged according to the requirements of your event.
Yes. Guests and organisations can discuss their specific requirements with our team so that an appropriate package can be arranged.
Yes. We offer a selection of Zimbabwean tour packages and experiences, allowing guests to explore some of the country's most remarkable destinations.
Our tour offerings may include destinations such as:
• Bulawayo City
• Blue Hills
• Matobo National Park
• Great Zimbabwe
• Hwange National Park
• Victoria Falls
• Lake Kariba
• Mana Pools National Park
• Eastern Highlands
• Nyanga National Park
• Chinhoyi Caves
• Harare
Tour availability and booking requirements may vary by package. Guests should contact our team to confirm whether a particular experience is available as a standalone tour.
The maximum number of participants depends on the individual tour package and the vehicle or arrangements used for that particular experience.
Inclusions vary by package. Depending on the destination, a package may include transportation, guided tours, accommodation, meals, refreshments, activities, entrance fees, or other experiences. Guests should carefully review the "What's Included" section of each tour package before booking.
Meals and refreshments depend on the individual package. Guests should check the package details or contact our team before making a reservation.
Yes, where possible. Guests can discuss their preferred activities, duration, transportation, accommodation, and other requirements with our team.
Yes. Group bookings can be arranged depending on availability, vehicle capacity, accommodation requirements, and the specific tour package.
Some multi-day packages may include accommodation, while day tours may not. Guests should check the individual package details before booking.
Private or customised tour arrangements may be available depending on the destination and availability. Guests are encouraged to contact the lodge to discuss their requirements.
Yes. Our accommodation and facilities can cater for families, including our Family Suite, which provides additional space and suitable sleeping arrangements for families travelling together.
Children may be able to participate in selected tours, depending on the destination, activity, age requirements, and safety considerations. Guests should confirm this before booking.
Yes. Guests are welcome to discuss special requirements with our team in advance so that we can determine what arrangements can be accommodated.
You can contact our team through:
Phone: +263 71 954 5983
Email: reservations@retreatlodge.co.zw
Address: 4 Lois Lane, Fourwinds, Bulawayo, Zimbabwe
Absolutely. Our team is available to assist with questions about accommodation, bookings, conferences, catering, private events, and tour packages.
Check-in is: 14:00
Check-out is: 11:00
